If I do have to, what are the international call rates? Using Optus global roaming for international voice. Learn more about roaming with Optus. Tap SIM. What are you typing in Google search to get details of your phone number? I presume the SIM card in question was fine at the very beginning. No Comments. There are some service problem here with Optus service. By Zeumic, My I.T. User #132025 4664 posts. I need your full name, DOB and mobile number. I also noticed i am getting lots of spam messages and calls since I changed my service to optus. Tricky problem on receiving international SMS. Great value rates for overseas calls. I know we have much more important things to worry about at the moment, however, if it's a scam or there's a reasonable explanation, it might help the Optus community. Write an MMS correctly. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Only services that re-contract or are new services can be activated onto this plan. A.F.A.I.K. If you can't send an SMS, you need to solve this problem. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. Listings must be supplied by the print closing date. Optus has today advised that they have upgraded their postpaid mobile plans for new customers signing up to the My Plan Plus 24 to include international calls, SMS and MMS. If you can't make a call, you need to solve this problem first. Does any of the above apply in your situation? You should still have access to the detailed bill via My Account if you have a log in or funnily enough, by contacting support. Can somebody please help me how to stop this? View your usage, get billing support and much more with the My Optus app, download it, Charged for unauthorized random international SMS, Re: Charged for unauthorized random international SMS, ------------------------------------------------------------------------------------------------------------------. Optus PrePaid Sending Text Messages SMS Fix. Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. MMS can contain media files such as pictures and audio files. No, the number the SMS was sent to was not listed on the bill. All of my SMS messages out to any carrier were working. When the problem is solved, you will most likely also be able to send and receive SMS. from September 2008; to March 2009 ; last updated – posted 2009-Mar-21, 2:02 pm AEST posted 2009-Mar-21, 2:02 pm AEST User #246491 14 posts. Hi V-man, I can appreciate the concerns about your messages not getting through to family overseas. ... they're the problem. Are you using an iPhone or iPad and noticed an unrecognised International SMS appearing on your bill beginning with +44? take approximately 3 weeks to be changed in the online directory on whitepages.com.au. Tap Mobile networks. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Step 4 of 26. Per 30 Day Renewal (AutoRecharge subscription) Go to Site. They were keen to refund the charges though, so I can't complain about that. Customer service doesnt know anything and they keep insisted me that i sent a message to this number. Type. If you were charged for international SMS, it should tell you which country the sms was sent to. If you're still wanting a hand, please send me a private message with the following info and we'll check it out on our end: Are you the primary account holder: Y/N 3. Archive View Return to standard view. Moderator Answered:(Go to solution) Solution. Solved: Go to Solution. It cannot receive SMS from overseas. Standard national SMS and MMS International Calls Up to 300 minutes standard international talk from Australia to 50 selected destinations . They just couldn't explain them, which is very frustrating. Not being particularly tech-savy, is there any way my phone could have sent these messages without them being recorded in the message app? Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Archive View Return to standard view. this is very strange and i never had this with any other provider. Learn more. posted 2011-Nov-18, 11:57 am AEST O.P. I never had this issue with Vodfone. Tap Settings. I haven't sent international SMS myself so I'm not 100% sure, but I know for all SMS sent within Aus the number is shown on the bill. posted 2007-Nov-28, 7:44 am AEST Part of the reason I … By solving this problem you'll most likely solve your problem with receiving SMS. Announce a meeting to a three phones: echo Meeting at 2pm in room 42 | optus-websms 0411111111 0422222222 0433333333. optus-websms --message "Congratulations, Mark" 0411262316. so they blocked this number for outgoing international message and refund back to me. 1. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Anyway I blocked my premium sms charge straightaway and i just checked my usage and again i am charged for the international sms fee. I will ask customer service to do that. ... International SMS Problems In response to V-man. It's important to find out if you can make a call. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). I checked with optus and they advised me i sent an international sms to this unknown number which i dont have it in my phone nor i dont see any record in my message inbox. Subscription (30 Days) $ 35. Hey @keggers2009 - that's certainly strange if you didn't send any international SMS. I think this is a bit of privacy issue here.... By default the number isn't set to private. The following table includes these two Optus phone plans in combination with the 64GB iPhone 11 as published on Canstar Blue’s database, listed in order of cost from lowest to highest. Ah, right. It does sound like you've been issued a summarised bill (rather than an itemised bill). For a list of destinations see optus.com.au/zone1. Solved: Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. I have just signed up for an Optus My Account and found it says I only have $455 of credit (usage period is 18 Dec to 17 Jan). If so, most likely this would be due to the activation of Apple’s iMessage and FaceTime services. Both are currently switched off. Outbound SMS work fine. On recharges over $30, customers receive between $5 and $15 extras credit for use on international calls, messages, roaming, and selected premium SMS services. posted 2008-Sep-5, 10:10 am AEST ref: whrl.pl/RbCWrz. No problems at Optus SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television. Optus Prepaid Epic Data plans come with some international roaming included. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. MMS can contain media files such as pictures and sounds. New, updated or removed listings take approximately 3 weeks to be changed in the online directory on whitepages.com.au. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a … It's a simple change that we put through on our end. Step 3 of 26. I am not willing to pay extra 50c every month. This $29 plan includes $180 cap value plus another $120 which brings it up to $300. Whirlpool Forums Addict reference: whrl.pl/RbmHjW. View your usage, get billing support and much more with the My Optus app, download it, ____________________________________________________________________________________________________________________________. Set up your mobile phone for MMS. I can't receive MMS on my mobile phone. 50 MBit/s werden als Minimum versprochen, bis zu 1 GBit/s sind möglich. All forum topics; Previous; Next; 1 Reply Highlighted. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). Shop the latest mobile phones & tablets. Step 1 of 17. Is this not the case for you? Tap Name. You're welcome to send us a PM with your account details. Optus international SMS. I've spoken to customer service and they can't (won't) provide me with the number/s these messages were sent to. Date of birth:  - 584720 Changing to Telstra as I am fed up with lack of service and awful reception from Optus. Cocaine. posted 2008-Sep-5, 10:10 am AEST O.P. For a list of destinations see optus.com.au/zone1. Yes No Love the phone but can't seem to send a text to my GF in the US. I am with Optus. 1.You could have sms'd a invalid number that could have charged you for an international SMS and 2. a premium sms from an App that you are signed up to have charged you per sms they have sent you or you sent them and Optus could have identified that as an international … MMS was unaffected. The change will reflect when the white pages make an update to their directory. Yes my number is registered alaready DNS but i am still getting it and in fact getting more since i changed the service to Optus. 3. Tap SIM . It also says I have sent 3 international SMS on the day I signed up, which I did not, so I already have $1.35 in excess charges. Does anyone know if there’s a problem with the Optus network? Using apps . Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. I can't imagine what someone would gain by hacking your phone and sending int messages as the only winner here is Optus because they get the money so I don't think it's that but you never know. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a same overseas number. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. I want to phone my friend's mobile in France for her birthday. Follow the URL below to send us a private message. oh i didnt know i can make my number private with optus. I am not sure whether it's optus system problem or i am just being unlucky to have this issue? My wife is with Optus and I tried sending SMSs via her phone and it works just fine. Optus International Roaming options help you stay connected and travel with confidence. Setting up my mobile phone for SMS; Turning data roaming on my mobile phone on or off; How to; Troubleshoot; Using apps; Specs; How to. English inventions and discoveries are objects, processes or techniques invented, innovated or discovered, partially or entirely, in England by a person from England (that is, someone born in England – including to non-English parents – or born abroad with at least one English parent and who had the majority of their education or career in England). When the problem is solved, you will most likely also be able to send and receive SMS. New listings will be included in the next version of the printed White Pages. For list of countries see optus.com.au/travel • You can activate the Optus Travel™ Pack on a day to day basis or Normally you get high level charges on the first few bills and then on the last pages get the finer details like this. They receive it immediately and I get their response straight away. If it doesnt, it could mean 2 things. Welcome to the Optus SMS Suite! I have a problem with Optus Thanks for submitting a report! and no record of histroy i sent message to this werid number? Thanks Dan. By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. Partner June 2, 2011 April 5th, 2016 Internet Wireless Broadband. How do they affect international msgs? Not all send from a local australian sms gateway. I talked to optus and they waive $0.45 from last bill but i still have to pay GST for that. If you can't receive MMS on your mobile phone, try these simple solutions to solve the problem. I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. Specs. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). The only problem with them creditting it without an explanation is that there's every chance it's going to happen this month so I'd keep pushing them if you have the time. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. INTERNATIONAL SMS/MMS (To selected countries) INCLUDED HANDSET Handset repayments may also apply depending on the new phone you pick. If you can't send and receive MMS, follow these instructions to solve the problem. Step 1 of 26. How can i send message when I dont even have a number? Full name:  Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. Step 2 of 26. Kunden erhalten dazu einen 5G-Router. As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. Do I have to pay for it or is it free of charge? No, the number the SMS was sent to was not listed on the bill. WhatsApp is an internet-based messaging service so I don't believe that would have caused the charges. 2. I only ever use Whatsapp for sending messages to overseas friends. I can't send SMS from my mobile phone. 4. I can't send SMS from my mobile phone. Solution: Set up your mobile phone for MMS. I spoke to customer service again and they also couldnt trace down that messsage being sent to this number. International SMS charge I've been charged a $0.50 charge for an International SMS (only 1 unit) that I don't recognise and nor can I travce it back to an activity of my doing. Step 3 of 17. Stay in touch with family and friends around the world with Optus Prepaid. Solved! I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. Optus Flex. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). Whether you're at home or out and about, we've got you covered. Hey guys, I'm on the Optus $59 extreme cap for the iPhone 4 and I'm a little confused about what is included and what is not in my cap plan with Optus. 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What are you using an iPhone or iPad and noticed an unrecognised international SMS fee be good...